Last updated: April 2026
Your satisfaction is our highest priority. We want every Jasminora Candles experience to be perfect. If something isn't right, we're here to make it right no fuss, no drama.
We accept returns under the following conditions:
| Situation | Eligibility |
|---|---|
| Item received damaged or broken | Eligible |
| Wrong item delivered | Eligible |
| Item not as described / defective | Eligible |
| Change of mind after delivery | Not Eligible |
| Candle partially used | Not Eligible |
| Custom / personalised orders | Not Eligible |
All return requests must be raised within 48 hours of delivery. Requests raised after this window cannot be accepted.
Take clear photos or a short video of the damaged/incorrect item.
Email us at support@jasmineora.webcortexmedia.com or WhatsApp us within 48 hours of delivery.
Our team reviews your request within 2448 hours and confirms eligibility.
We arrange a replacement, exchange, or full refund your choice.
Once your return is approved, refunds will be processed as follows:
| Refund Method | Processing Time |
|---|---|
| Original Payment Method (UPI / Card / Net Banking) | 57 business days |
| Jasminora Candles Store Credit | Within 24 hours |
Shipping charges are non-refundable unless the return is due to an error on our part (damaged/wrong item).
We offer exchanges for:
Exchange shipping is fully covered by Jasminora Candles for eligible cases.
Our support team is always ready to assist you with any return or refund queries.